Return & Refund Policy

At Kollekt, we want you to be completely satisfied with your purchase. However, please note that we do not offer returns, refunds, or exchanges on furniture items. For any questions or further information, our customer support team is here to help.

Damages and Issues

When your order arrives, we kindly ask you to inspect it right away. If you notice any defects, damages, or receive the wrong item, contact us immediately. We will review the issue and work to resolve it.

Please note:

• We cannot accept returns or exchanges for damages reported after the delivery has been completed and inspected.
• If an exchange is approved, the customer is responsible for the return shipping costs.

Exceptions / Non-Returnable Items

• Products cannot be returned if they do not fit your space. Be sure to check the product dimensions on our website before placing an order.
• Sale items and gift cards are also non-returnable.

Exchanges

We do not offer exchanges for furniture items. For any concerns, feel free to reach out to our support team for assistance.

Refunds

Refunds are not available for any products. If you have questions, please contact our customer support team for guidance.

Cancellation Policy

• Orders cannot be canceled once they have been shipped.
• For custom or special orders, cancellation is only possible within 24 hours of placing the order. After this period, these orders cannot be canceled.

Your satisfaction is important to us, and we’re here to provide exceptional support. If you have any questions about our policies, don’t hesitate to contact our customer support team. Thank you for choosing Kollekt!