Terms & Conditions

 

Terms of Service

  1. We reserve the right to refuse service to anyone for any reason at any time.
  2. Reproduction or exploitation of Kollekt products or services is prohibited.
  3. Prices are subject to change without notice. Orders are finalized upon payment receipt.
  4. Fabric colors, polish stains, and textures may vary due to screen differences despite our efforts to display them accurately.
  5. Misconduct, foul language, or misuse will result in refusal of service and potential legal action.
  6. We are not responsible for damages related to third-party websites or transactions.
  7. Inappropriate comments, including unlawful or obscene content, will be removed without notice.
  8. We respect your privacy and do not sell or share your information with non-affiliated companies.

Damages, Returns, and Issues

  1. All furniture is inspected and unpacked by our team to ensure safe delivery.
  2. Damages must be reported immediately upon delivery. Once the team leaves, Kollekt is not responsible for any damages.
  3. Ensure furniture dimensions fit your doors and passageways before ordering. Dimensions are provided on our website and invoices.
  4. Damaged or Incorrect Items: Notify us immediately. Email us at support@shopkollekt.com to address issues.
  5. Return Policy: All sales are final. No refunds or exchanges are offered. Cancellations are not possible once an item has shipped.
  6. Special Returns: If granted, clients are responsible for return shipping and must use a traceable method. Returns must be in original condition and packaging within 30 days.
  7. Wooden Products: Natural wooden furniture may show changes in appearance due to humidity. These variations add to the unique character of the wood.

General Terms

  1. Orders proceed the next day after payment is received as per the payment schedule.
  2. Weather conditions, such as monsoon rains or zero visibility fog, may cause delivery delays. Clients will be notified in advance if such delays occur.

Payment Policies

  1. Full payment is required for items under PKR 450,000.
  2. For items over PKR 450,000, a 70% advance payment is required, with the remaining 30% due before delivery.
  3. For orders totaling over PKR 1,000,000, an initial payment of 60% is required, 20% near completion, and the final 20% before delivery.
  4. Timely payment ensures delivery timelines are met. Delayed payments will result in delays to timelines and workflow.

Delivery Timelines

  1. Within Lahore: 2-3 weeks.
  2. Outside Lahore: 3-4 weeks.
  3. For Custom Residential/Commercial Projects, timelines range from 1.5-2.5 months depending on project scale and item quantity.

International Deliveries:

  1. Timelines are discussed directly with clients based on the number of products, volumetric weight, and delivery destination.

International Shipping

  1. Import duties, taxes, and customs fees are the recipient’s responsibility.
  2. We are legally required to disclose the full value of package contents and cannot alter invoice values for customs.
  3. For information about specific duties and taxes, contact your local customs office.

Shipping Policies

  1. In-House Shipping:
    We provide doorstep delivery with setup included in delivery charges for orders outside Lahore.
  2. Address Accuracy:
    Clients must provide a complete and correct delivery address. Errors may result in delays or complications.
  3. Within Lahore:
    Delivery is to the doorstep only. Assistance with placement is available upon request for an additional cost. Kollekt does not handle debris removal.
  4. Residential Deliveries:
    Ensure items can fit through doors, staircases, and entryways. Additional staff must be arranged by the client if needed.
  5. Apartment/Commercial Deliveries: Functional cargo lifts must be available. If not, clients must arrange additional labor for delivery.