CONDITIONS OF TRADE AND SUPPLY

THE KOLLEKT
Bespoke Furniture Manufacturing and International Commerce
Business Registration: Securities and Exchange Commission of Pakistan, Registration Number 0327
National Taxation Number: NTN 9993554-8
Principal Office: Block L, Johar Town, Lahore, Islamic Republic of Pakistan
Date of Commencement: July 2022

PART I: FUNDAMENTAL PROVISIONS

Article 1: Definitions and Interpretation

1.1 Definitions

In these Conditions, unless the context otherwise requires, the following expressions shall bear the meanings hereby assigned to them:

"the Company" means THE KOLLEKT, being a commercial entity registered under Pakistani law, and includes its authorised officers, employees, agents, subcontractors, and all persons acting under its lawful authority.

"the Customer" means any person, firm, corporation, partnership, association, or other legal entity placing an Order with the Company, and includes their successors, assigns, agents, servants, and all persons claiming through or under them.

"Bespoke Goods" means furniture, furnishings, and related articles manufactured exclusively to the Customer's particular requirements, measurements, and design specifications, being entirely custom-made without any standardised components or inventory items.

"Order" means any confirmed purchase contract for Goods evidenced by the Company's written order confirmation issued following receipt of the prescribed advance payment in cleared funds.

"Goods" means all furniture, furnishings, accessories, components, fittings, hardware, and related items supplied or to be supplied by the Company pursuant to any Order.

"Contract Price" means the total consideration payable for Goods and services as specified in the order confirmation, exclusive of all taxes, duties, charges, and delivery costs unless expressly stated otherwise.

"Force Majeure" means any circumstances beyond the reasonable control of the Company including acts of God, governmental interventions, natural disasters, adverse weather conditions, supply chain disruptions, material shortages, labour disputes, civil disturbances, war, terrorism, pandemic conditions, or international commerce restrictions.

"Delivery" means the physical transfer of completed Goods to the Customer at the designated delivery address, including professional unpacking, formal handover procedures, and receiving document.

"Working Days" means Monday to Friday inclusive, excluding public holidays observed in Punjab, Pakistan, and any days upon which the Company's operations are suspended by reason of Force Majeure.

1.2 Rules of Construction

These Conditions shall be construed in accordance with the following principles: words importing the singular include the plural and vice versa; words importing any gender include all genders; references to persons include natural persons, corporations, partnerships, and all other legal entities; headings are inserted for convenience only and shall not affect construction; references to any statute or statutory provision include any amendment, extension, modification, or re-enactment thereof; references to these Conditions include any lawful amendment or variation made in accordance herewith; and time shall be of the essence in respect of all obligations hereunder.

1.3 Entire Agreement Clause

The Customer hereby acknowledges and agrees that these Conditions constitute the complete and exclusive agreement between the parties and supersede all prior negotiations, representations, warranties, undertakings, correspondence, or agreements of any nature. The Customer further acknowledges that it has had the full opportunity to review and understand these Conditions. No other terms, conditions, warranties, representations, or understandings, whether oral or written, shall have any force or effect. In the event of any inconsistency between these Conditions and any other document, these Conditions shall prevail conclusively.

1.4 Amendment and Variation

No amendment, variation, or modification of these Conditions shall be effective unless executed in writing and signed by authorised representatives of both parties. The Company reserves the right to amend these Conditions at any time by providing reasonable notice through publication on its website or direct communication, and continued dealing following such notice shall constitute acceptance of the amended Conditions.No amendment, variation, or modification of these Conditions shall be effective unless executed in writing and signed by authorised representatives of both parties. The Company reserves the right to amend these Conditions at any time by providing reasonable notice through publication on its website or direct communication, and continued dealing following such notice shall constitute acceptance of the amended Conditions

PART II: CONTRACT FORMATION AND ACCEPTANCE

Article 2: Quotations and Order Processing

2.1 Quotations and Estimates

All quotations, estimates, proposals, and price indications constitute invitations to treat only and shall not constitute offers capable of acceptance. Quotations remain valid for thirty calendar days and are subject to material availability, currency fluctuations, and the Company's discretion to withdraw or modify terms.

2.2 Order Confirmation Requirements

No binding contract shall arise save upon the Company's written order confirmation issued following receipt of the prescribed advance payment in cleared funds. The Company reserves the right to decline any order or refuse service to any prospective Customer in its absolute discretion.

2.3 Electronic Contract Formation

Customers may accept these Conditions through electronic means including digital acceptance mechanisms, electronic signatures, or confirmed electronic communications. Such electronic acceptance creates legally binding obligations enforceable under the Electronic Transactions Ordinance 2002 of Pakistan and applicable international electronic commerce principles.

2.4 Order Modifications and Cancellations

Modifications to confirmed Orders shall be subject to the Company's discretion, production constraints, material availability, and cost implications. Modifications requested after production commencement may necessitate complete order recommencement, additional charges, and extended delivery timescales, with all associated costs borne by the Customer.

2.5 Company's Rights of Refusal and Termination

The Company reserves the right to refuse orders, cancel confirmed Orders, or terminate business relationships where circumstances warrant such action, including concerns regarding Customer creditworthiness, capacity to perform obligations, provision of inaccurate information, operational constraints, or use of foul language and behaviour. Such rights may be exercised at any stage without liability for consequential damages, subject to proportional refund of advance payments for unperformed work.

PART III: PRODUCT SPECIFICATIONS AND MANUFACTURING

Article 3: Bespoke Manufacturing Framework

3.1 Custom Manufacturing Principles

All Goods supplied are manufactured exclusively on a bespoke basis according to Customer specifications. The Company maintains no standardised inventory, and each item is individually created following order confirmation and advance payment receipt.

3.2 Customer Specification Obligations

Customers bear responsibility for providing accurate measurements, specifications, design requirements, access particulars, and all information necessary for manufacture and delivery. The Company relies upon Customer-provided information and shall not be liable for consequences arising from inaccuracies or omissions therein.

3.3 Design Approval Process

Where design renderings, samples, or prototypes are provided, Customer approval shall be conclusive and binding. No subsequent modifications shall be permitted once production commences, save at the Company's sole discretion and subject to cost recovery provisions.

3.4 Quality Standards and Material Variations

All Goods conform to the Company's established quality standards and recognised industry practices. Natural variations in materials, particularly timber grain, colour, and texture, constitute inherent characteristics and do not represent defects. Dimensional variations up to a tolerance of +/- 10 millimetres shall not be considered manufacturing defects.

3.5 Customer Warranties and Access Responsibilities

Customers warrant that all measurements, specifications, access details, and information provided are accurate and suitable for intended purposes. Customers warrant that all measurements, specifications, and designs provided are accurate and fit for the intended purpose, and further, that they comply with all applicable local building codes, regulations, or safety standards. Customers are responsible for ensuring Goods will accommodate all access points including doorways, staircases, lifts, and corridors at delivery locations, and for obtaining necessary permissions for delivery and installation. Additional costs, delays, or storage charges resulting from Customer information deficiencies shall be borne by the Customer.

PART IV: PAYMENT TERMS AND FINANCIAL OBLIGATIONS

Article 4: Payment Structure and Terms

4.1 Tiered Payment Framework

Payment obligations are structured according to Contract Price as follows, with strict adherence required:

Category A - Orders Under PKR 500,000: One hundred per cent advance payment in cleared funds required upon order confirmation before production commencement.

Category B - Orders PKR 500,000 to PKR 999,999: Seventy per cent advance payment required upon order confirmation, with thirty per cent balance due before dispatch arrangements.

Category C - Orders PKR 1,000,000 and Above: Sixty per cent advance payment upon order confirmation, twenty per cent interim payment upon fifty per cent production completion, and twenty per cent final payment before dispatch.

4.2 Payment Processing Requirements

All payments must be received in cleared funds before triggering production or dispatch activities. No credit arrangements, payment deferrals, or instalment modifications are available. Production shall not commence until advance payments are confirmed, and Goods shall not be dispatched until final payments are verified.

4.3 Late Payment Cost Recovery Framework

Upon completion of the Order, the Customer shall have fourteen (14) calendar days to settle all outstanding payments. In the event of late payment, the Customer shall be liable for (i) interest on the overdue amount at the rate of twelve per cent (12%) per annum, calculated daily from the due date until the date of full and cleared payment; (ii) a storage fee for all completed Goods held at the Company's premises, calculated at prevailing commercial rates; and (iii) all reasonable administrative and legal costs, including lawyers' fees on a full indemnity basis, incurred by the Company in the collection of the overdue amount. This provision constitutes a genuine pre-estimate of the Company's loss and not a penalty. The Company reserves the right to suspend services, cancel pending Orders, and commence recovery proceedings for payment defaults.

4.4 Storage and Collection Provisions

Completed Goods not collected within fourteen days of completion notice incur storage charges at prevailing commercial rates. Extended delays may result in order rescheduling with timeline adjustments and additional costs borne by the Customer.

4.5 Price Variation Clauses

Prices are subject to variation for material cost increases exceeding ten per cent of original quotations. Currency fluctuations, import duty changes, supply chain cost increases, and economic inflation may result in price adjustments upon reasonable notice.

4.6 Tax and Duty Obligations

Unless expressly stated otherwise, all prices exclude value-added tax, customs duties, import charges, delivery fees, and governmental impositions. International orders remain subject to destination country taxes and duties, which constitute the Customer's sole responsibility.

PART V: PRODUCTION AND DELIVERY ARRANGEMENTS

Article 5: Manufacturing and Delivery Framework

5.1 Production Timescales

Standard production periods are forty to forty-five working days from order confirmation and advance payment receipt, subject to complexity, customisation requirements, and material availability. Bespoke projects may require one and one-half to two and one-half months depending upon scope. All timescales constitute estimates rather than contractual commitments.

5.2 Delivery Coordination

The Company provides comprehensive delivery services including professional transportation, unpacking, positioning, and assembly where applicable. Delivery timescales are additional to production periods and depend upon location, access requirements, and scheduling availability.

5.3 Customer Preparation Obligations

Customers must ensure delivery locations are accessible with adequate lighting, clear pathways, functional lifts for multi-storey access, and necessary preparatory arrangements. Additional labour, equipment, or special access requirements constitute the Customer's cost and responsibility and must be informed timely; prior to delivery.

5.4 International Commerce and Customer Obligations

International deliveries are coordinated according to destination requirements, volumetric calculations, customs procedures, and shipping methodology. International delivery periods are provided separately and remain subject to customs clearance, documentation requirements, and local constraints beyond the Company's control. Customers placing international orders expressly warrant and acknowledge that they have independently researched, understood, and accept full responsibility for all applicable import regulations, customs duties, taxes, restrictions, and consumer protection laws in their destination country. Customers further acknowledge that compliance with all such requirements is their sole responsibility and that any delays, costs, penalties, or legal consequences arising from non-compliance shall be borne entirely by the Customer.

5.5 Installation and Assembly Services

Professional installation and assembly services are included in delivery charges for orders outside Lahore. Within Lahore, standard delivery is provided with professional installation available upon request for additional consideration.

5.6 Risk Transfer and Title Retention

Risk of loss or damage transfers to the Customer upon delivery completion, professional unpacking, and Customer acceptance at the designated location. Legal and beneficial title to Goods remains with the Company until all sums due are paid in full.

PART VI: QUALITY ASSURANCE AND WARRANTIES

Article 6: Quality Control and Warranty Provisions

6.1 Manufacturing Standards

All Goods are manufactured according to the Company's established quality standards utilising premium materials and skilled craftsmanship. Comprehensive quality control procedures are maintained throughout manufacturing processes to ensure consistent excellence.

6.2 Pre-Delivery Quality Verification

All Goods undergo thorough inspection and quality verification before dispatch. Professional packaging and transportation arrangements ensure optimal condition upon delivery.

6.3 Delivery Inspection Protocol

The Customer must conduct an immediate and comprehensive inspection of delivered Goods in the presence of the delivery personnel. Any visible damage, defects, or discrepancies must be identified and documented on the delivery note or other official documentation before the delivery personnel depart. Failure to report such visible issues during this inspection shall constitute acceptance of the Goods in satisfactory condition and a waiver of any claim for such visible defects. This provision shall not limit the Customer's rights under the limited warranty for latent manufacturing defects not reasonably discoverable upon initial inspection.

6.4 Limited Warranty Coverage

The Company provides warranty coverage against manufacturing defects for twelve months from delivery date. Warranty coverage extends exclusively to repair or replacement of defective components and expressly excludes all other remedies, damages, or compensation and maintenance charges.

6.5 Warranty Exclusions and Limitations

Warranty coverage excludes damage, deterioration, or variation resulting from normal wear and tear, ageing processes, misuse, negligence, accidents, unauthorised modifications, environmental factors including humidity and temperature fluctuations, pest infestation, failure to follow care instructions, transportation after initial delivery, or any cause other than manufacturing defects occurring during normal use. Natural variations in timber and material characteristics are inherent properties excluded from warranty coverage. The Company's warranty liability is limited to repair or replacement in its sole discretion, excluding all other remedies, damages, or compensation.

6.6 Warranty Claim Procedures

Warranty claims must be submitted in writing within thirty days of discovery, accompanied by photographic evidence and detailed descriptions. The Company reserves the right to inspect claimed defects and determine remedial action in its discretion.

PART VII: RETURNS POLICY AND CONSUMER PROTECTION

Article 7: Returns Framework and Statutory Compliance

7.1 Bespoke Manufacturing Return Limitations

Returns for change of mind, dissatisfaction with custom selections, or buyer's remorse are unavailable due to the entirely bespoke nature of manufacturing according to individual Customer specifications. Each item is custom-created and cannot be resold, making returns commercially impracticable and reflecting fundamental bespoke manufacturing economics.

7.2 Consumer Protection Act Compliance

The Company acknowledges its obligations under the Punjab Consumer Protection Act 2005 and applicable consumer protection legislation. Customers retain statutory rights that cannot be contractually excluded, including rights regarding defective goods, merchantability, and fitness for purpose, exercisable through appropriate legal channels.

7.3 Defect Resolution Procedures

Manufacturing defects affecting quality, safety, or functionality are addressed through graduated remedial action: professional assessment and documentation within reasonable timeframes; expert repair where technically feasible to restore intended functionality; component replacement where repair would not adequately address quality issues; and in exceptional cases of fundamental manufacturing failure, consideration of complete replacement subject to practical and commercial constraints.

7.4 Customer Acceptance Framework

Customer acceptance is established upon delivery completion, professional unpacking, and inspection conducted with delivery personnel present. Customers must identify and document visible defects during formal inspection. Issues not identified during delivery inspection may still be addressed if constituting manufacturing defects covered by warranty provisions, subject to appropriate evidence and timely notification.

7.5 Exceptional Circumstances

Whilst returns are unavailable due to bespoke manufacturing constraints, exceptional circumstances may warrant discretionary consideration under consumer protection legislation, evaluated case-by-case with regard to legal obligations and commercial practicalities.

7.6 Remedy Scope and Discretion

The Company's obligations regarding defective Goods are limited to repair, replacement, or component substitution as deemed appropriate in the Company's discretion. Remedial work is performed within reasonable timeframes to industry standards, with complete discretion regarding optimal remedial approaches.

PART VIII: LIABILITY LIMITATION AND RISK ALLOCATION

Article 8: Liability Framework and Indemnification

8.1 Comprehensive Liability Limitation

Subject to mandatory consumer rights that cannot be lawfully excluded, and save for fraud, wilful misconduct, or gross negligence, the Company's total liability for claims arising from or relating to Goods supply, services, or business relationships shall be limited to the lesser of the Contract Price for the specific Order, or PKR 100,000. This limitation applies to all causes of action and covers direct, indirect, incidental, and consequential damages. The Company excludes liability for business interruption, lost profits, lost opportunities, and reputational damage to the extent permitted by law, recognising such exclusions may not apply where prohibited by consumer protection legislation.

8.2 Business Risk Management Framework

The Company operates comprehensive business risk management through professional quality control systems, Customer indemnification requirements, and sophisticated contractual risk allocation.

8.3 Consequential Damage Exclusions

Subject to applicable law and consumer protection provisions, the Company excludes liability for indirect, incidental, consequential, special, or exemplary damages including lost profits, business interruption, delay damages, or third-party claims howsoever arising.

8.4 Customer Indemnification Framework

Customers shall indemnify and hold harmless the Company, its officers, employees, agents, and subcontractors against claims, damages, losses, costs, and expenses (including legal costs on a lawyer-client basis) arising from: improper use or misuse of Goods beyond normal residential or commercial purposes; unauthorised modifications or repairs; failure to follow care, maintenance, or operational instructions; third-party claims regarding Customer-provided designs, specifications, or intellectual property; delivery location access difficulties or infrastructure inadequacies; breach of these Conditions; negligent, wrongful, or unlawful acts by the Customer or persons under their authority; personal injury or property damage at Customer premises during delivery or installation; and regulatory violations attributable to Customer requirements, save to the extent such claims, damages, losses, or expenses are directly and solely caused by the gross negligence or wilful misconduct of the Company.

8.5 Customer Risk Management Responsibilities

Customers bear responsibility for risks associated with Orders and are advised to obtain appropriate insurance coverage during transportation, installation, and use of Goods. The Company provides no insurance coverage or recommendations regarding Customer insurance decisions.

8.6 Claims Limitation and Consumer Rights

All claims against the Company must be commenced within time limits specified by applicable law. Nothing herein limits statutory consumer rights that cannot be lawfully excluded under the Punjab Consumer Protection Act 2005 or other mandatory legislation.

PART IX: INTELLECTUAL PROPERTY AND CONFIDENTIALITY

Article 9: Intellectual Property Rights Framework

9.1 Company Intellectual Property Ownership

All designs, manufacturing processes, proprietary techniques, trade secrets, know-how, and intellectual property developed, used, or created by the Company remain exclusively the Company's property. No rights are transferred to Customers save as expressly provided.

9.2 Customer Licence Grant

Upon full payment, Customers receive limited, non-exclusive, non-transferable licences to use purchased Goods solely for intended residential or commercial purposes. Licences confer no rights to reproduce, copy, modify, reverse engineer, or create derivative works based upon Company designs or processes.

9.3 Customer Intellectual Property Warranties and Licensing

Customers warrant that designs, specifications, materials, concepts, or intellectual property provided are original, non-infringing, and free from third-party claims. Customers warrant possession of necessary rights, licences, permissions, and authorisations for use and transfer. The Customer grants the Company a non-exclusive, royalty-free, perpetual licence to use, reproduce, and modify any designs, specifications, and other intellectual property provided by the Customer for the sole purpose of manufacturing and supplying the Goods pursuant to the Order. Customers indemnify the Company against claims arising from intellectual property infringement, third-party rights breaches, or licensing agreement violations. The Company may immediately suspend performance and claim damages upon discovering potential infringement.

9.4 Trademark and Copyright Protection

Customers may not use the Company's trademarks, trade names, logos, or copyrighted materials without express written consent. The Company reserves all rights in branding, marketing materials, and corporate identity.

9.5 Trade Secrets and Confidential Information

Manufacturing techniques, supplier relationships, pricing structures, customer information, and operational procedures constitute valuable trade secrets and confidential information protected against unauthorised disclosure, use, or reproduction.

PART X: DATA PROTECTION AND PRIVACY

Article 10: Data Protection Compliance Framework

10.1 Data Processing Foundation

The Company collects and processes personal data necessary for order fulfilment, customer relationship management, delivery coordination, financial compliance, and regulatory obligations in accordance with Pakistani data protection laws and emerging regulatory requirements including the Personal Data Protection Bill 2023.

10.2 Legal Basis and International Standards

Personal data processing operates under established legal bases including contractual necessity, legitimate business interests, legal compliance requirements, and explicit consent where mandated. The Company maintains compliance with Pakistani legislation and international standards including GDPR principles for European customers.

10.3 Data Security Measures

The Company implements comprehensive technical and organisational security measures including advanced encryption, multi-factor authentication, access controls, regular security assessments, staff training programmes, and incident response procedures to protect against unauthorised access, disclosure, alteration, destruction, or misuse.

10.4 International Data Transfers

International orders necessitate personal data transfers to shipping partners, customs authorities, financial institutions, and service providers across jurisdictions. Transfers are conducted with appropriate safeguards including contractual protections, adequacy decisions, and standard contractual clauses.

10.5 Data Subject Rights Framework

Customers possess comprehensive rights regarding personal data including access, rectification, erasure, processing restriction, data portability, and objection rights. The Company maintains established procedures for exercising rights within legally mandated timeframes.

10.6 Data Breach Response Procedures

The Company maintains robust breach response procedures including internal notification within twenty-four hours, supervisory authority notification within seventy-two hours where required, and affected individual notification where appropriate. Incident response plans ensure rapid containment, investigation, and remediation.

10.7 Data Retention Framework

Personal data is retained for periods necessary to fulfil business purposes, comply with legal obligations, and resolve disputes. Standard retention periods do not exceed seven years from final business interaction, with shorter periods applied where appropriate.

PART XI: DISPUTE RESOLUTION AND GOVERNING LAW

Article 11: Dispute Resolution Framework

11.1 Governing Law and Jurisdiction

These Conditions are governed by Pakistani law and subject to the jurisdiction of courts in Lahore, Pakistan, without prejudice to enforcement in other jurisdictions as provided herein.

11.2 Structured Dispute Resolution

Disputes shall be resolved through sequential processes: direct negotiation between designated representatives for thirty days following written notice; mediation by qualified mediators selected by mutual agreement for sixty days; and final resolution through binding arbitration or litigation as elected by the initiating party.

11.3 International Arbitration Framework

For international customers and cross-border disputes, arbitration may proceed under UNCITRAL Arbitration Rules, ICC Rules, or other internationally recognised procedures. Awards are enforceable under the New York Convention 1958 and through bilateral treaty arrangements between Pakistan and relevant jurisdictions.

11.4 Emergency Relief Provisions

Parties may seek interim measures, injunctive relief, emergency orders, or urgent remedies from competent courts to protect rights, preserve evidence, prevent irreparable harm, or maintain status quo pending final resolution. Applications do not constitute jurisdictional submission for other purposes or arbitration rights waiver.

11.5 International Enforcement Mechanisms

These Conditions are structured for enforcement in major commercial jurisdictions through international treaties, bilateral agreements, and reciprocal enforcement arrangements. The Company may pursue remedies in any jurisdiction where Customers maintain assets, conduct business, or have legal presence.

11.6 Consumer Dispute Resolution Access

For consumer protection disputes, Customers retain access to consumer courts, regulatory authorities, and remedies under the Punjab Consumer Protection Act 2005, without prejudice to general dispute resolution frameworks.

11.7 Legal Costs and Enforcement

The Company shall recover costs, expenses, and fees on a full indemnity basis including lawyers' fees, expert witness costs, court fees, and enforcement expenses in dispute resolution proceedings. The Company may require security for costs, advance payment of legal expenses, or financial guarantees before commencing proceedings. Interest on unpaid costs accrues at twelve per cent per annum from demand date.

PART XII: GENERAL PROVISIONS

Article 12: Miscellaneous Provisions

12.1 Force Majeure and Performance Excuse

Neither party shall be liable for performance failures due to Force Majeure events or circumstances beyond reasonable control. The Company shall not be liable for consequences including production delays, delivery postponements, cost increases, or performance inability. Upon the occurrence of a Force Majeure event, the Company may suspend performance, reallocate resources, or adjust timelines. Should the event result in documented increases to the cost of materials or production, the Company reserves the right to adjust the Contract Price to reflect such increases upon providing reasonable notice and supporting evidence to the Customer. Customers remain liable for all committed payments for completed work.

12.2 Severability Provisions

Invalid, illegal, or unenforceable provisions shall be modified to minimum necessary extent whilst preserving original commercial intention. Remaining provisions continue in full force and effect.

12.3 Notice Requirements

All required notices shall be in writing and served by recorded delivery post, courier service, or electronic mail to addresses specified in order confirmations. Notice is deemed received upon actual delivery or three business days after dispatch.

12.4 Assignment Restrictions

These Conditions are personal to Customers and may not be assigned, transferred, or novated without the Company's prior written consent. The Company may assign rights and obligations without restriction, providing reasonable notice to affected Customers.

12.5 Waiver and Cumulative Rights

Waivers must be in writing and signed by the party against whom enforcement is sought. No single or partial exercise of rights precludes further exercise. All rights and remedies are cumulative and non-exclusive.

12.6 Integration and Parol Evidence

These Conditions constitute the complete agreement superseding all prior negotiations, representations, warranties, or agreements. No oral modifications, collateral warranties, or side agreements have force or effect.

12.7 Survival Provisions

Payment obligations, intellectual property rights, confidentiality, liability limitation, indemnification, data protection, and dispute resolution provisions survive termination, completion, or expiry of Orders or business relationships.

12.8 Business Authority Framework

The Company operates through authorised business representatives with appropriate authority for ordinary commercial operations. Individual commitments outside normal business require written authorisation through proper business channels.

12.9 Business Continuity Provisions

In the event of business restructuring or management changes, existing Customer obligations, warranties, and contractual commitments shall be honoured to the maximum extent legally permissible. Customers receive reasonable notice of material changes affecting orders or warranties.

12.10 Regulatory Compliance Framework

The Company endeavours to maintain compliance with applicable laws and regulations. Material legislative changes may necessitate corresponding modifications upon reasonable notice to Customers.

PART XIII: ENHANCED PROTECTIVE PROVISIONS

Article 13: Additional Commercial Safeguards

13.1 Financial Security Requirements

For Orders exceeding PKR 500,000, the Company may require additional security including bank guarantees, surety bonds, parental guarantees, or cash deposits equivalent to fifty per cent of Contract Price to secure Customer performance. Security requirements may be imposed based on credit assessment, payment history, or risk evaluation.

13.2 Enhanced Termination and Breach Remedies

The Company may immediately terminate Orders and cease performance upon Customer breach including payment delays, inaccurate information provision, failure to provide required cooperation, warranty breaches, insolvency, or circumstances impairing Customer performance ability. Upon termination, the Company retains all payments, may claim additional damages, and reserves rights to dispose of work in progress whilst claiming differences between Contract Price and disposal proceeds.

13.3 Comprehensive Procedural Safeguards

Customers must provide written notice of complaints, concerns, or disputes within seven days of occurrence or discovery. Failure to provide timely notice constitutes waiver of related claims and remedies. Customer communications must be through authorised representatives with written authority. The Company may record communications and use recordings as evidence.

13.4 International Enforcement and Asset Recovery

The Company may pursue enforcement, asset recovery, and legal remedies in any jurisdiction where Customers maintain assets, conduct business, or have legal presence. Customers consent to jurisdiction in Pakistan and other countries where enforcement proceedings commence. The Company may register judgments, obtain charging orders, freeze assets, and pursue all available remedies. These provisions survive termination regardless of Customer location or circumstance changes.

CONSUMER PROTECTION AND REGULATORY COMPLIANCE FRAMEWORK

Statutory Compliance Confirmation

These Conditions comply fully with the Punjab Consumer Protection Act 2005, Electronic Transactions Ordinance 2002, and applicable consumer protection and commercial legislation. Nothing herein excludes or limits statutory consumer rights that cannot be lawfully excluded under mandatory Pakistani law provisions.

Consumer Protection Obligations

The Company acknowledges its consumer protection legislation obligations and maintains appropriate remedial procedures for quality defects, manufacturing errors, and service inadequacies. Customers retain all statutory rights including access to consumer courts, regulatory authorities, ombudsman schemes, and other legal remedies under applicable law.

International Transaction Considerations

For international transactions, additional destination country consumer protection laws may apply, and nothing in these Conditions excludes rights that cannot be lawfully waived in relevant jurisdictions.

INTERNATIONAL ENFORCEABILITY AND RECOGNITION FRAMEWORK

Global Enforcement Structure

These Conditions are structured for recognition and enforcement in major commercial jurisdictions through applicable international treaties, bilateral trade agreements, and reciprocal enforcement mechanisms. The Company may pursue legal remedies, asset recovery, and judgment enforcement in any jurisdiction where Customers maintain presence, assets, or business operations.

Cross-Border Enforcement Facilitation

Cross-border enforcement operates through the Hague Convention on Choice of Court Agreements, New York Convention on Arbitral Awards, bilateral treaty arrangements between Pakistan and trading partner countries, and Commonwealth commercial law principles where applicable.

ELECTRONIC COMMERCE AND DIGITAL CONTRACT VALIDITY

Electronic Contract Formation

These Conditions may be executed electronically with full legal validity under the Electronic Transactions Ordinance 2002 of Pakistan and international electronic commerce principles. Electronic signatures, digital acceptance mechanisms, and online contract formation constitute valid and enforceable agreement to these terms and conditions.

Digital Commerce Compliance

Digital commerce provisions comply with Pakistani e-commerce regulations, international best practices for online contract formation, and emerging digital consumer protection requirements. Comprehensive audit trails and electronic records are maintained to ensure enforceability, compliance verification, and evidentiary support for legal proceedings.

THE KOLLEKT

Bespoke Furniture Manufacturing and International Commerce
Block L, Johar Town, Lahore, Islamic Republic of Pakistan
National Taxation Number: NTN 9993554-8
Business Registration: SECP 0327
Principal Contact: hello@shopkollekt.com OR thekollekt@gmail.com
Customer Services: hello@shopkollekt.com OR thekollekt@gmail.com
International Commerce: hello@shopkollekt.com OR thekollekt@gmail.com
Digital Presence: www.shopkollekt.com

These Conditions of Trade and Supply are effective from date of publication and may be updated periodically in accordance with variation provisions contained herein. Customers are advised to review current Conditions before placing Orders.

BY PLACING ANY ORDER, REQUESTING QUOTATIONS, ENGAGING THE COMPANY'S SERVICES, OR OTHERWISE DEALING WITH THE COMPANY, INCLUDING BUT NOT LIMITED TO CLICKING "I AGREE," "ACCEPT," OR ANY SIMILAR DIGITAL ACCEPTANCE MECHANISM, OR BY PROVIDING ELECTRONIC SIGNATURE CONFIRMATION, CUSTOMERS CONCLUSIVELY AND IRREVOCABLY ACKNOWLEDGE THAT THEY HAVE READ, FULLY UNDERSTOOD, AND UNCONDITIONALLY AGREE TO BE BOUND BY THESE CONDITIONS OF TRADE AND SUPPLY IN THEIR ENTIRETY WITHOUT RESERVATION, QUALIFICATION, OR LIMITATION WHATSOEVER. SUCH DIGITAL ACCEPTANCE CONSTITUTES BINDING LEGAL ACKNOWLEDGMENT AND AGREEMENT TO ALL TERMS AND CONDITIONS CONTAINED HEREIN.