ORB Ottoman

I would like to update my previous review and share my experience after the Kollekt’s management reached

out to me.

Initially, I had faced a few issues and dely in delivery with my furniture order, which led me to leave a negative review. However, what truly matters is how a company responds after a problem is highlighted and in this case, I am genuinely impressed.

Kollekt management took my concerns very seriously. The after-sales service was exceptional, and every single issue I pointed out was addressed with patience and professionalism. What stood out the most was the level of commitment shown by the management. The Director herself personally visited my home, supervised the entire process, and ensured that all problems were resolved properly and to my satisfaction.

This personal involvement, attention to detail, and willingness to take responsibility completely changed my perception of the brand. It is rare to see such dedication and customer care, especially after a sale has already been completed.

I truly appreciate the effort, transparency, and respect shown towards me as a customer. The quality of service provided afterward reflects the company’s values and professionalism. I am now fully satisfied with the product and, more importantly, with the way the situation was handled.

I would definitely recommend Kollekt to others, as they clearly stand by their customers and are committed to resolving issues rather than ignoring them.

Thank you to the entire team…